This Privacy Policy explains how the salon identified on this website ("we," "us," or "our") collects, uses, and protects personal information when you visit our website, contact us, book an appointment, or sign up for text messages.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, phone number, and email address.
- Appointment details, including requested services, appointment times, and information you choose to provide about your booking.
- Communications, including inquiries, feedback, and customer support messages.
- Messaging preferences, including records of your consent to receive text messages and requests to unsubscribe.
- Technical information, such as your IP address, browser type, and pages visited, where collected by our website or its service providers.
2. How We Use Information
We use information to manage appointments, provide services, respond to inquiries, support customers, maintain our website, and protect against misuse. We also use it to record and honor communication preferences and meet applicable legal obligations.
Where you have opted in, we use your phone number to send the types of text messages described when you subscribed. Promotional text messages require your consent to receive marketing messages.
3. Text Messaging and Your Choices
Providing a phone number or booking an appointment does not, by itself, enroll you in promotional text messages. Consent to receive text messages is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also contact us using the information on our Contact page.
Further details are available in our Terms & Conditions.
4. Information Sharing and Mobile Privacy
We do not sell or rent your personal information, or disclose it to other businesses for their own marketing.
We may provide information to service providers that help us operate our website, manage bookings, or support customers, only as needed to perform those services. We may disclose other personal information when required by law or necessary to protect legal rights.
Mobile numbers, SMS subscription records, and consent information are excluded from sharing with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer this information for those purposes.
SMS consent information is shared only with providers involved in operating and delivering the messaging program, as needed for that service. It is not shared for unrelated purposes.
5. Cookies and Third-Party Services
Our website and embedded services may use cookies or similar technologies to support functionality and remember preferences. Where analytics tools are enabled, they may also help us understand website usage. You can manage cookies through your browser settings; disabling them may affect some features.
Booking tools, maps, and other linked or embedded services may collect information under their own privacy policies. Please review those policies when using those services.
6. Security and Retention
We use reasonable safeguards to protect personal information. No method of internet transmission or electronic storage is completely secure.
We retain information as needed to provide services, maintain necessary records, honor communication preferences, and meet legal obligations. We may retain limited consent and opt-out records to document your choices and prevent unwanted messages.
7. Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information. We handle requests in accordance with applicable law and may need to verify your identity. Some information may need to be retained for legal or recordkeeping purposes.
8. Policy Updates
We may update this policy as our practices or legal requirements change. The current version will be available on this page. Where required, we will provide additional notice of material changes.
9. Contact Us
For privacy questions or requests, please use the email address or phone number listed on this website's Contact page.